Refund Policy

Understand our refund policy for subscriptions and message credits. Learn about eligibility, processing times, and how to request refunds.

Refund Policy

Last Updated: February 11, 2026

1. Overview

We want you to be completely satisfied with our service. This Refund Policy explains when and how refunds are processed for subscription fees and message credits.

2. Subscription Fee Refunds

2.1 Free Trial Period

If your plan includes a free trial, you may cancel at any time during the trial period without charge. Your card will not be charged if you cancel before the trial ends.

2.2 Monthly Subscriptions

  • First 14 Days: Full refund available if you are not satisfied with our service (one-time per account)
  • After 14 Days: No refunds for current month; cancellation takes effect at end of billing cycle
  • Partial Month: We do not offer pro-rata refunds for partial months

2.3 Annual Subscriptions

  • First 30 Days: Full refund available minus any message credits used
  • After 30 Days: Pro-rated refund for unused months (minimum 3 months remaining)
  • Discounted Plans: Refunds calculated based on monthly rate equivalent

3. Message Credit Refunds

3.1 Unused Credits

  • Credits purchased within last 30 days: Full refund available
  • Credits purchased 31-90 days ago: 50% refund available
  • Credits older than 90 days: No refund available
  • Minimum refund amount: $10

3.2 Used Credits

  • No refunds for credits already used to send messages
  • Failed message deliveries are automatically credited back to your account
  • Partial credits cannot be refunded

3.3 Bulk Purchase Refunds

If you purchased credits in bulk:

  • Refund applies only to unused portion
  • Bulk discount will be recalculated for used credits
  • You will be charged the difference if applicable

4. Non-Refundable Items

The following are NOT eligible for refunds:

  • Setup fees or onboarding charges
  • Custom development or integration work
  • Third-party add-ons or services
  • Overage charges for exceeding plan limits
  • Accounts terminated for Terms of Service violations
  • Credits used for successful message deliveries

5. How to Request a Refund

To request a refund:

  1. Log in to your account and go to Billing section
  2. Click "Request Refund" button
  3. Select the item you want refunded (subscription or credits)
  4. Provide a brief reason for the refund request
  5. Submit the request

Alternatively, email us at billing@wabiziq.com with:

  • Your account email
  • Invoice number or transaction ID
  • Reason for refund
  • Preferred refund method

6. Refund Processing Time

  • Approval: Requests reviewed within 2-3 business days
  • Processing: Approved refunds processed within 5-7 business days
  • Bank Processing: May take additional 3-10 business days to appear in your account
  • Notification: You will receive email confirmation at each stage

7. Refund Methods

Refunds are issued to the original payment method:

  • Credit Card: Refunded to the same card used for purchase
  • Bank Transfer: Refunded to the same bank account
  • PayPal: Refunded to your PayPal account
  • Wire Transfer: For amounts over $1,000 (may incur processing fees)

8. Exceptions and Special Circumstances

8.1 Service Outages

If our service is unavailable for:

  • 24+ hours: Pro-rated credit for downtime
  • 72+ hours: Option for full month refund
  • Scheduled maintenance does not qualify

8.2 Billing Errors

  • Duplicate charges: Full refund processed immediately
  • Incorrect amount: Difference refunded within 24 hours
  • Unauthorized charges: Report within 60 days for investigation

8.3 Account Compromise

If your account was accessed without authorization:

  • Report immediately to support@wabiziq.com
  • We will investigate and may issue refunds for fraudulent charges
  • You must cooperate with our security investigation

9. Chargebacks

If you file a chargeback instead of requesting a refund:

  • Your account will be immediately suspended
  • We will provide evidence to your bank
  • Chargeback fees ($25) will be charged if reversed
  • Future service may be denied

Please contact us first to resolve any billing issues.

10. Account Cancellation vs Refund

Canceling your account does NOT automatically trigger a refund. You must separately request a refund if eligible under this policy.

11. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email. The updated policy applies to purchases made after the effective date.

12. Questions and Support

If you have questions about our Refund Policy or need assistance:

  • Email: billing@wabiziq.com
  • Phone: +1 (555) 123-4567 (Mon-Fri, 9 AM - 6 PM PST)
  • Live Chat: Available in your account dashboard

We are committed to fair and transparent billing practices. Your satisfaction is our priority.

Last updated: February 11, 2026